Support

The things people arrive here for, answered directly. If none of them is your question, write to us — a person reads every message.

marketing@wikaph.com Use the contact form

In the app

Most of what follows is faster from inside Wika: Settings › About › Contact support reaches the same inbox with your device and app version already attached, and Settings › Privacy & AI holds the AI, voice, and account-deletion controls.

Cancel a subscription

Apple holds the billing relationship, so cancellation happens on your device: Settings › [your name] › Subscriptions › WIKA. Turn auto-renew off at least 24 hours before the period ends. Deleting the app does not cancel it.

Subscription Terms

Restore a purchase, or ask for a refund

Reinstalled the app, or signed in on a new phone? Use Restore purchases on the plans screen — purchases follow the Apple ID that made them. Refunds are Apple's to give: request one at reportaproblem.apple.com. We cannot issue or reverse an App Store refund.

How billing works

Delete your account

In the app: Settings › Privacy & AI › Delete account. It happens immediately and cannot be undone. Cancel any subscription through Apple first. Locked out? Email us from your account address with "delete my account" in the subject.

What deletion removes

Turn off the AI, or voice upload

Settings › Privacy & AI. Dialecto AI revokes your AI consent and stops anything further being sent. Voice upload is a separate switch: turn it off and Dialecto keeps working, text-only, with the microphone path disabled.

What Dialecto sends, and to whom

Report a bad Dialecto reply

Use the report control on the response itself. That attaches the exact exchange in the exact conversation, which a written description cannot. Dialecto's replies are AI-generated and can be wrong.

Acceptable Use Policy

Report a bug

In the app: Settings › About › Contact support, which attaches the details we need. From here, use the contact form and tell us the device, the screen, and what you expected to happen instead.

Contact form

Report a security issue

Email us with "security" in the subject. Good-faith security research is welcome — tell us first, and we will not pursue you for testing conducted within the scope we agree.

Appeal an account action

Email us or use the contact form, with the account email and what you think happened. Except where a breach is serious or repeated, we tell you what happened and give you a way to respond.

How enforcement works

The documents behind these answers

What we collect, who processes it, and your rights.

The agreement you accept by using the app.

Subscription Terms

The three plans, auto-renewal, and refunds.

AI Disclosure

What Dialecto sends, to whom, and how to stop it.

Acceptable Use Policy

What you may not do, and how we enforce it.

Deleting your account

What deletion removes, and what it does not.

FAQs

The questions we are asked most about Wika itself.